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Essentials
The Church Essentials tier is aimed at providing our partner churches with the foundation of technological support they need, offering confidence that when ordinary problems arise, they can send them to us for swift and expert resolution. This package is specifically designed for churches that just want the assurance of knowing that when something breaks—whether it’s a hardware malfunction or a staff member locked out of an account—we’ll handle it, covering the everyday staff and volunteer hiccups that happen constantly. With unlimited access to our experienced IT team, you can trust us to manage the day-to-day problems so you can stay focused on your mission while we take care of the technology.
Conduct unlimited employee onboard (and off-boards)
We’ll configure new user accounts and equipment as specified by you, setting up software, network settings, email, communication tools, and security measures such as passwords or multi-factor authentication. We’ll create, manage, and deactivate user accounts to ensure proper access to systems and data, and enforce security protocols by controlling permissions based on each user’s role as defined by the client. We’ll also provide Email & Communication support, including email setup on staff phones, tablets, or laptops, distribution list or shared mailbox support, and spam or junk mail troubleshooting. In addition, we’ll handle the realities of Volunteer Turnover by quickly setting up accounts and devices for short-term staff or volunteers, removing access when volunteers leave, and resetting equipment after “someone changed all the settings.”
Consider it Handled
Handle routine technological challenges
We’ll diagnose and resolve routine technical issues remotely, minimizing interruption. We’ll address problems such as system errors, connectivity issues, or software malfunctions without needing to visit the client location, and escalate and resolve critical issues efficiently through Rooted’s structured incident management process. We’ll ensure smooth business operations by tracking and documenting all problems for future analysis, resolving technical issues swiftly through remote diagnosis and troubleshooting, and minimizing downtime and disruption. We’ll fix system errors, connectivity issues, and software malfunctions without on-site visits, providing rapid and effective support, and we’ll escalate and manage critical incidents efficiently to ensure quick resolution and continued business continuity. We’ll maintain logs and track all support requests systematically, making sure no issue is overlooked or falls through the cracks. We’ll record, monitor, and follow through on every client issue to completion, maintaining detailed records for transparency and future reference to facilitate faster resolution of recurring problems. We’ll keep clients informed of progress and ensure all issues are resolved to their satisfaction. We’ll resolve outages and downtimes swiftly to minimize disruption to business operations, identifying root causes, restoring services, and reporting on issues transparently. This also includes support when presentation software such as PowerPoint, ProPresenter, or Google Slides is freezing or failing.
Support in this area will cover Account & Access Support (password resets, re-enrollment of multi-factor authentication, locked account recovery for Microsoft 365, Google Workspace, Planning Center, and help with forgotten or lost device logins), File & Data Access (help retrieving accidentally deleted files from OneDrive or Google Drive trash, resolving shared drive access issues, and fixing sync problems on staff devices), and Device & Printing Support (troubleshooting projectors, TVs, and external displays in classrooms or sanctuaries; printer setup and jam/error troubleshooting; basic soundboard or computer connectivity issues such as USB audio interfaces not being recognized; and support for Wi-Fi connection issues on laptops or phones).
Consider it Handled
Manage your hardware and software inventory
We’ll purchase (if you’d prefer), configure, and deliver new devices to users while securely wiping old equipment for retirement or donation. We’ll help your staff conduct upgrades and replacements upon request to keep systems current and disruptions to a minimum. Software licenses will be acquired as needed, and unused licenses can be freed whenever possible to reduce costs. We’ll also help your staff to troubleshoot system update challenges upon request to ensure systems remain secure and up to date, with scheduling designed to minimize interruptions while still addressing security vulnerabilities promptly.
Consider it Handled
Protect your inventory
We’ll install and administer advanced antivirus software to protect against malware, viruses, and cyber threats. Antivirus solutions will be kept up to date and actively monitored for infections. This protection also includes Essential Security & Safety, such as cleaning up viruses and malware when detected, restoring access after phishing attempts, and assisting with safe password practices (reactively, not through audits).
Consider it Handled
Pricing: $75/user per-month
Interested in more? Consider our Package including proactive system audits, scheduled updates, *sermon storage backups, *secure guest network configuration and support, *membership database protection, staff training for only $35 more per-month.
* Support is fully included under the $35 per-user, per-month fee; Additional charges may apply for storage, travel, or other third-party costs.
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