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“We have a new staff member starting Monday who needs accounts set up” ✅“A volunteer left and their access to email and files needs to be removed” ✅“Please create a new shared mailbox for our children’s ministry team” ✅“The volunteer coordinator needs ministry email on their phone and iPad” ✅“Reset this laptop to prepare it for the next intern” ✅
“I forgot my password and can’t get into my account” ✅“I accidentally deleted a file and need it back” ✅“Volunteers can’t connect to the wi-fi” ✅“The printer is not discoverable” ✅“My computer is running really slow” ✅“My video on calls is always choppy” ✅“I can’t get on the Wi-Fi” ✅“PowerPoint keeps freezing” ✅“Outlook keeps crashing” ✅
“This old computer needs to be wiped before we donate it” ✅“We’re out of licenses and need another one” ✅“My computer keeps saying updates are overdue” ✅“This software won’t install with the current version” ✅
“I clicked a strange link in an email” ✅“Is this email legit?” ✅“I need help creating a stronger password” ✅“Something popped up on my screen that looks suspicious” ✅
Essentials
Rooted Software’s MSP Essentials Tier is meant to provide our partner ministries with the most crucial aspects of needed technological support. , We offer the confidence that when ordinary problems arise, our clients can look to us for swift and expert resolution. This package is specifically designed for ministries that want the assurance of knowing that when something breaks, whether it’s a hardware malfunction or a staff member locked out of an account, Rooted will be there. Technological challenges arise almost daily for organizations and with unlimited access to our experienced IT team, you can trust us to manage the day-to-day problems so you can stay focused on your mission.
Conduct unlimited onboarding (and off-boarding)
We will configure new user accounts and equipment in collaboration with the client and assist in configuring software, network settings, email, communication tools, and security measures including passwords or multi-factor authentication. We will create, manage, and deactivate user accounts to ensure proper access to systems and data, and enforce security protocols by controlling permissions based on each user’s role as defined by the client. We will also provide email and communication support, including setup on staff phones, tablets, or laptops, distribution list or shared mailbox support, and spam or junk mail troubleshooting. In addition, we will handle the realities of volunteer turnover by quickly setting up accounts and devices for short-term staff or volunteers, removing access when volunteers leave, and resetting equipment as needed.
“Rooted can handle that!”
Handle routine technological challenges
We will diagnose and resolve routine technical issues remotely, aiming to minimize interruption to your regular tasks and routines. We will address problems such as system errors, connectivity issues, or software malfunctions without needing to visit your location. Through Rooted’s structured incident management process you can escalate critical issues for quick resolution. We will ensure ministry operations continue smoothly by tracking and documenting all problems, resolving technical issues swiftly through remote diagnosis and troubleshooting, and minimizing downtime and disruption. We will maintain logs and track all support requests systematically and maintain detailed records for transparency and future reference to facilitate faster resolution of recurring problems. We will keep clients informed of progress and ensure all issues are resolved to their satisfaction.
Specific categories of support include Account & Access Support (password resets, re-enrollment of multi-factor authentication, locked account recovery for Microsoft 365, Google Workspace, and help with forgotten or lost device logins), File & Data Access (help retrieving accidentally deleted files from OneDrive or Google Drive trash, resolving shared drive access issues, and fixing sync problems on staff devices), and Device & Printing Support (troubleshooting projectors, TVs, and external displays in classrooms or offices; printer setup and jam/error troubleshooting; basic computer connectivity issues such as USB devices not being recognized; and support for Wi-Fi connection issues on laptops or phones).
“Rooted can handle that!”
Manage your hardware and software inventory
We will purchase (with client approval), configure, and deliver new devices to users while securely wiping old equipment for retirement or donation. We will help your staff conduct upgrades and replacements upon request to keep systems current and disruptions to a minimum. Software licenses will be acquired as needed and unused licenses can be freed whenever possible to reduce costs. We will also help your staff to troubleshoot system update challenges upon request to ensure systems remain secure and up to date, with scheduling designed to minimize interruptions while still addressing security vulnerabilities promptly.
“Rooted can handle that!”
Protect your inventory
We will install and administer advanced antivirus software to protect against malware, viruses, and cyber threats. Antivirus solutions will be kept up to date and actively monitored for infections. This protection includes Essential Security & Safety practices such as cleaning up viruses and malware when detected, restoring access after phishing attempts, and assisting with safe password practices (reactively, not through audits).
“Rooted can handle that!”
Pricing: $75/user per-month
Interested in more? Consider our Package including proactive system audits, scheduled updates, *sermon storage backups, *secure guest network configuration and support, *membership database protection, staff training for only $35 more per-month.
* Support is fully included under the $35 per-user, per-month fee; Additional charges may apply for storage, travel, or other third-party costs.
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